I felt the book was very simple, easy to read, practical
Jack McCarthy, Hewlett Packard EFS, Business Process Manager, Ireland

The Book

"Happy Customers Faster Cash" is about effective communication and practice in credit management. Practical knowledge and insights based on many years of experience in corporate credit management, customer service, sales and customer relationship management are combined in this book. How to get paid on time and maintaining and keeping a positive relationships with the customer is what this book has to offer. We promise the reader practical content that can be used immediately.

The Corporate Edition

"Happy Customers Faster Cash" is also available in the corporate edition.  The corporate edition is  ideal for larger companies that want to offer something special to their customers. The corporate edition is a custom-made book that offers high and lasting value for your new and existing customers.  If you are active in credit management, this book can effectively enhance your brand image as well as help your team to become more customer oriented and results focused.

The Training

The authors of "Happy Customers Faster Cash" offer one day customized training and interactive programs for B2B organizations. These training programs are tailored to the needs of our customers' credit management teams.

The training is intended to provide useful information and advice to credit management teams.  The training is pragmatic and based on many years of experience by the authors of the book in account management, credit management and customer service with a strong focus on effective communication and negotiation in credit management.