Happy Customers Faster Cash is about effective communication and practice in credit management. Practical knowledge and insights from years of experience in credit management, customer service and customer relationship management are combined. How to get paid on time and maintaining and keeping a positive relatlonship with the customer is what this book has to offer.
The corporate edition
Happy Customers Faster Cash is also available as a tailor made corporate edition. The corporate edition is ideal for larger companies who want to offer something of high and lasting value for their new and existing customers. If you are a credit management service provider, this book can effectively enhance your brand image.
Happy Customers Faster Cash is a one day training & interactive program for B2B organizations, that can be tailored to the needs of your credit management team.
The training is especially aimed at operational credit control or credit management teams. The training is pragmatic and based on many years of experience in account management, (operational) credit management and customer service management with a strong focus on effective communication and negotiation in credit management.